A Service Level Agreement ensures efforts are coordinated


Bespoke strategy based on needs and budget


Rotational technicians


Service Level Agreements


Our SLA ensures there is little to no downtime for your business. The SLA also gives you a clear roadmap of our responsibilities and redundancy measures.
SLA Tech Outsource

The engine room for managing your IT needs

Our Service Level Agreements form the engine room for managing your IT needs. The document forms the basis of the solution. It also assists in the management of expectations around service delivery.  We look at the size and complexity of your business and build a solution that fits your needs and budget.

We become your IT department with a dedicated Helpdesk coordinator, IT engineers and a management team. Including us in your strategy helps us to understand your goals, your team and our role in your objectives. Your success is our success.

We do work for Engineering, Automotive, Production, Auditing, Financial, Waste Management, Educational, NGO, Farming and Pharmaceutical companies. We set up a variety of bespoke solutions used across multiple industries and make it our business to know the environment in which you function.

Understanding your business enables us to support your national, regional and multinational footprint.

Our approach includes but is not limited to, support for the following:

Local Network level

  • Desktops, laptops, mobile devices
  • Servers
  • Printers
  • Networking
  • Anti-Virus
  • Backups / Disaster Recovery


  • LAN
  • WAN
  • Wireless


  • Inter-branch connectivity
  • VPN’s
  • UTMs


  • Wireless internet
  • Fibre
  • ADSL

Infrastructure (install and support)

  • LAN (CAT5, CAT6)
  • Wireless
  • Fibre

Disaster Recovery

  • Backups
    • Daily/weekly/monthly schedules
    • Off-site restores
    • Cloud backups
    • Cloud failover solutions


  • Hosted Exchange
  • On-site Exchange (old, but sometimes needed)
  • Domain and web hosting
  • O365
  • Spam filtering

Cloud sync & share

  • DC hosting
  • On-site hosting


  • 3CX
  • Hosted Switchboard

Security / CCTV

  • CCTV
  • NVR’s
  • Analytics
  • Access control

Document Management

  • Digidata Document Management
  • Once off purchase
  • MSP option


  • Virtual Servers
  • Co-Location hosting