OUTSOURCED IT

A Service Level Agreement ensures efforts are coordinated

IT SUPPORT

Bespoke strategy based on needs and budget

IT TECHNICIANS

Rotational technicians

SLAs

Service Level Agreements

SLAs

Our SLA ensures there is little to no downtime for your business. The SLA also gives you a clear roadmap of our responsibilities and redundancy measures.
SLA Tech Outsource

The engine room for managing your IT needs

Our Service Level Agreements form the engine room for managing your IT needs. The document forms the basis of the solution. It also assists in the management of expectations around service delivery.  We look at the size and complexity of your business and build a solution that fits your needs and budget.

We become your IT department with a dedicated Helpdesk coordinator, IT engineers and a management team. Including us in your strategy helps us to understand your goals, your team and our role in your objectives. Your success is our success.

We do work for Engineering, Automotive, Production, Auditing, Financial, Waste Management, Educational, NGO, Farming and Pharmaceutical companies. We set up a variety of bespoke solutions used across multiple industries and make it our business to know the environment in which you function.

Understanding your business enables us to support your national, regional and multinational footprint.

Our approach includes but is not limited to, support for the following:

Local Network level

  • Desktops, laptops, mobile devices
  • Servers
  • Printers
  • Networking
  • Anti-Virus
  • Backups / Disaster Recovery

 

Networking

  • LAN
  • WAN
  • Wireless

 

WAN

  • Inter-branch connectivity
  • VPN’s
  • UTMs

 

Connectivity

  • Wireless internet
  • Fibre
  • LTE 

Infrastructure (install and support)

  • LAN (CAT5, CAT6)
  • Wireless
  • Fibre

 

Disaster Recovery

  • Backups
    • Daily/weekly/monthly schedules
    • Off-site restores
    • Cloud backups
    • Cloud failover solutions

 

Email

  • Domain, website and email hosting
  • O365
  • Spam filtering
  • O365 backups

 

 

 VOIP

  • Hosted Switchboard

 

Security / CCTV

  • CCTV
  • NVR’s
  • Analytics

 

Hosting

  • Virtual Servers
  • Co-Location hosting
  • File storage