OUTSOURCED IT

A Service Level Agreement ensures efforts are coordinated

IT SUPPORT

Bespoke strategy based on needs and budget

IT TECHNICIANS

Rotational technicians

SLAs

Service Level Agreements

SLAs

Our SLA ensures there is little to no downtime for your business. The SLA also gives you a clear roadmap of our responsibilities and redundancy measures.
SLA Tech Outsource

The engine room for managing your IT needs

Our Service Level Agreements form the engine room for managing your IT needs. The document forms the basis of the solution. It also assists in the management of expectations around service delivery.  We look at the size and complexity of your business and build a solution that fits your needs and budget.

We become your IT department with a dedicated Helpdesk coordinator, IT engineers and a management team. Including us in your strategy helps us to understand your goals, your team and our role in your objectives. Your success is our success.

We do work for Engineering, Automotive, Production, Auditing, Financial, Waste Management, Educational, NGO, Farming and Pharmaceutical companies. We set up a variety of bespoke solutions used across multiple industries and make it our business to know the environment in which you function.

Understanding your business enables us to support your national, regional and multinational footprint.

Our approach includes but is not limited to, support for the following:

Local Network level

  • Desktops, laptops, mobile devices
  • Servers
  • Printers
  • Networking
  • Anti-Virus
  • Backups / Disaster Recovery

Networking

  • LAN
  • WAN
  • Wireless

WAN

  • Inter-branch connectivity
  • VPN’s
  • UTMs

Connectivity

  • Wireless internet
  • Fibre
  • ADSL

Infrastructure (install and support)

  • LAN (CAT5, CAT6)
  • Wireless
  • Fibre

Disaster Recovery

  • Backups
    • Daily/weekly/monthly schedules
    • Off-site restores
    • Cloud backups
    • Cloud failover solutions

Email

  • POP /SMTP
  • Hosted Exchange
  • On-site Exchange (old, but sometimes needed)
  • Domain and web hosting
  • O365
  • Spam filtering

Cloud sync & share

  • DC hosting
  • On-site hosting

 VOIP

  • 3CX
  • Hosted Switchboard

Security / CCTV

  • CCTV
  • NVR’s
  • Analytics
  • Access control

Document Management

  • Digidata Document Management
  • Once off purchase
  • MSP option

Hosting

  • Virtual Servers
  • Co-Location hosting

VISIT US

37 Homestead Rd,
Edenburg, Sandton
2128, South Africa

Open Monday to Friday 8 am to 5 pm

CALL US

Please use the numbers below to give us a call and tell us your needs. We will gladly arrange a call out introductory meeting

 

EMAIL US

For more information on our services and solutions, please drop us an email and we will revert at the earliest

contact@technicaloutsource.co.za.

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