OUTSOURCED IT

We focus on your IT needs so you can focus on your business

IT SUPPORT

Bespoke strategy based on needs and budget

IT Support

Technology improves productivity and enhances the way you do business. Imagine having the expertise of an entire IT Team without the payroll burden! That’s where we come in.

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Outsourced IT

Our team is made up of an awesome mix of skills and personalities. We combine experience with youth and throw in a bit of character for spice. As a collective, we tick all the boxes and seamlessly become a part of your team.

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Outsourced IT

SLAs

Our SLA ensures there is little to no downtime for your business. The SLA also gives you a clear roadmap of our responsibilities and redundancy measures.

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Unlimited Business Packages	Windows User Machines			Mac User Machines		Server/V-Server	Cloud Instance	Firewall
Support Packages per Device/User per month	Standard	Pro	Pro Plus	Pro	Pro Plus	Elite	Elite	Elite
Cost excl. VAT per month	R115.00	R325.00	R475.00	R405.00	R495.00	R745.00	R745.00	R745.00
Device, User, Virtual Instance and Cloud Instance Support		Unlimited remote	Unlimited remote and onsite	Unlimited remote	Unlimited remote and onsite	Unlimited remote and onsite	Unlimited	Unlimited remote and onsite
Anti-Virus Scan and Updates							N/A	N/A
Software Patch Management							N/A
Installations of User Workstations or Notebooks. If Purchased from TechOut						N/A	N/A	N/A
Mobile Device’s Email and Softphone Configuration						N/A	N/A	N/A
Virus and Spyware Removal							N/A	N/A
Backup Restore – Only if Backup Solution is Provided by TechOut
MANAGEMENT
Monitoring
Alert System
Device Management							N/A
Help Desk
Support Time	8am to 5pm Monday to Friday, Excludes Weekends and Public Holidays
Response Time based on Severity Level 1/2/3	120mins/240min/NBD	60mins/120min/ NBD	30mins/60min/ NBD	60mins/120min/ NBD	30mins/60min/ NBD	30mins/60min/ NBD	30mins/60min/ NBD	30mins/60min/ NBD
Onsite Severity Level 1/2		6/8 Hours	4/6 Hours	6/8 Hours	4/6 Hours	4/6 Hours	4/6 Hours	4/6 Hours
Technology Roadmap
Eset Endpoint Antivirus for Windows							N/A	N/A
Reports	Monthly	Monthly	Monthly	Monthly	Monthly	Monthly	Monthly	Monthly
EXCLUSIONS
Labour on EOL or out of warranty hardware or software
Cloud migration, system migrations or office relocation
Server, UTM, 3CX, AV, CCTV installation or rebuilds
Labour on repeat problem as per T&C
Backup and disaster recovery solutions
Network Infrastructure
Hardware failure replacement
Travel call out – R450.00 ex Vat within 50Km radius of major city centres

Terms and Conditions

Client will be expected to provide necessary training to staff that are not competent in the use of their equipment and programs.
Client will ensure that staff do not install unauthorised loading of third party programs, Games, Music etc. that effect the performance of the network, PC’s and Servers
Client will ensure that obsolete equipment will be replaced should TECHOUT receive excessive calls on such equipment. TECHOUT will supply such replacement equipment at cost +7% for notebooks and mobile devices and other hardware between 10-15%.
TECHOUT will be entitled to charge at the then prevailing hourly labour rate should repeat calls be caused by the above.
TECHOUT will endeavour to minimise repeat calls. These calls will be analysed and corrective measures will determined, approved by both parties and implemented.

Package with 6 Months Commitment
SUPPORT PACKAGES	Mini	Standard	Large	Max	Max Plus
Cost ex VAT per month	R4,960.00	R9,600.00	R13,920.00	R17,920.00	R25,920.00
Per an extra hour	R620.00	R600.00	R580.00	R560.00	R540.00
Hours per month	8 Hours	16 Hours	24 Hours	32 Hours	48 Hours
Recommend hours weekly	2 Hours	4 Hours	6 Hours	8 Hours	12 Hours
Recommend company size	up to 15 users	up to 30 users	up to 45 user	up to 60 user	up to 90 users
User Machines
Servers
Network Hardware
Printing
Cloud
Security
Backup
Internet
MANAGEMENT
Monitoring
Alert System
Device Management
Help Desk
Response Time based on Severity Level 1/2/3	60mins/120min/NBD	60mins/120min/NBD	60mins/120min/NBD	60mins/120min/NBD	60mins/120min/NBD
Onsite Severity Level 1/2	6/8 Hours	6/8 Hours	6/8 Hours	6/8 Hours	6/8 Hours
Technology Roadmap
Reports	Monthly	Monthly	Monthly	Monthly	Monthly
EXCLUSIONS
After hours and public holidays
Travel call out – R350.00 ex Vat within 50Km radius of major city centres

Terms and Conditions

Client will be expected to provide necessary training to staff that are not competent in the use of their equipment and programs.
Client will ensure that staff do not install unauthorised loading of third party programs, Games, Music etc. that effect the performance of the network, PC’s and Servers
Client will ensure that obsolete equipment will be replaced should TECHOUT receive excessive calls on such equipment. TECHOUT will supply such replacement equipment at cost +7% for notebooks and mobile devices and other hardware between 10-15%.
TECHOUT will be entitled to charge at the then prevailing hourly labour rate should repeat calls be caused by the above.
TECHOUT will endeavour to minimise repeat calls. These calls will be analysed and corrective measures will determined, approved by both parties and implemented.

Once Off Package Valid For 1 Month
SUPPORT PACKAGES	Mini	Standard	Large
Cost ex VAT	R625.00	R2,480.00	R4,880.00
Hours per month	1 Hour	4 Hours	8 Hours
User Machines
Servers
Network Hardware
Printing
Cloud
Security
Backup
Internet
MANAGEMENT
Monitoring
Alert System
Device Management
Help Desk
Response Time based on Severity Level 1/2/3	60mins/120min/NBD	60mins/120min/NBD	60mins/120min/NBD
Onsite Severity Level 1/2	6/8 Hours	6/8 Hours	6/8 Hours
Technology Roadmap
Reports	Monthly	Monthly	Monthly
EXCLUSIONS
After hours and public holidays
Travel call out – R350.00 ex Vat within 50Km radius of major city centres

Terms and Conditions

Client will be expected to provide necessary training to staff that are not competent in the use of their equipment and programs.
Client will ensure that staff do not install unauthorised loading of third party programs, Games, Music etc. that effect the performance of the network, PC’s and Servers
Client will ensure that obsolete equipment will be replaced should TECHOUT receive excessive calls on such equipment. TECHOUT will supply such replacement equipment at cost +7% for notebooks and mobile devices and other hardware between 10-15%.
TECHOUT will be entitled to charge at the then prevailing hourly labour rate should repeat calls be caused by the above.
TECHOUT will endeavour to minimise repeat calls. These calls will be analysed and corrective measures will determined, approved by both parties and implemented.

VISIT US

53 Robyn Street, Jukskei Park, Randburg, 2188

Open Monday to Friday 8 am to 5 pm

CALL US

Please use the numbers below to give us a call and tell us your needs. We will gladly arrange a call out introductory meeting

010 500 4820

EMAIL US

For more information on our services and solutions, please drop us an email and we will revert at the earliest

contact@technicaloutsource.co.za.

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OUTSOURCED IT

We focus on your IT needs so you can focus on your business

IT SUPPORT

IT TECHNICIANS

SLAs

IT Support

IT Technicians

SLAs

Terms and Conditions

Terms and Conditions

Terms and Conditions

VISIT US

CALL US

EMAIL US