Cost effective South African IT outsourcing Company.

Your business, like every other business, shares one common goal. Improved productivity! At the heart of productivity is technology. The article on Entrepreneur South Africa’s titled 8 Ways to Work Smarter and Improve Productivity puts “ embrace technology” in second place. However, there are times when the technology we depend on goes down, and the knock-on effect can be catastrophic.

In an ideal world, IT Systems “will always work”. An IT support company will be available as soon as things go down or even before you know you have a problem? In this Utopia everything works in sync and technology’s impact on productivity, growth, employee and customer satisfaction is positive. This utopia is – to a large extent, quite attainable – there are companies out there that dedicate themselves to your uptime and fast resolutions to keep you close to the utopian level of service. That’s what a great IT Support Company will provide, and that’s where we come in.

Our IT Support Company is your IT Support Department

The modern workplace is highly dependent on technology. Our IT Support teams work across South Africa from Johannesburg to Durban and Cape Town. If you need an IT Support Company in Midrand, Sandton, Bryanston, Alberton, Fourways, Roodepoort, Pretoria or any other city or town we have the resources. Our very happy customers love our service and enjoy the award-winning software and hardware we provide.

When we work with you, your business gets an IT department extension with all the resources you need at a fraction of the cost. Our IT Support Company has helped small, medium and large South African businesses grow. Our expertise span across multiple sectors from the financial services to the property industry, agricultural sector and more. We deliver the perfect business IT solutions and business IT support services tailored to your needs and goals.

Do you need an IT support company that dispatches experts, fast?
Of course, you do! Loss of productivity is loss of revenue and missed targets. For this reason we recommend our SLA packages (Service Level Agreement). This monthly retainer gives us the mandate to ensure your uptime is maximised and downtime is avoided and minimised. You need an IT Support Company that is reliable, knowledgeable, but most importantly – fast.

Has your business ever been tripped up because of IT problems?
The answer, once again, is YES. However, the real questions should be – how much has it cost you, how much has it cost your business sector and what are the knock-on costs?

Once factored in, it makes sense to work with an IT Support Company to ensure minimised downtime. However, the converse is also true – increased uptime and smooth workflow have a positive effect on the bottom line. A healthy bottom line improves the sector’s performance and grows the economy. So how do we make sure our services have a positive impact on your bottom line?

Our proactive approach to IT Support Services

  1. We do a trend analysis to look for recurring problems and fix them
  2. We work to the SLA which helps us stay on track and keep you informed
  3. We pride ourselves on our fast response. When you have an IT problem that needs urgent attention, our Sandton service desk will dispatch the closest engineer to work on your request.

Whether you need an IT support company in Bryanston, Rivonia, Sandton, Johannesburg, Midrand, Pretoria, Durban or Cape Town, etc., we have a team. In time, your people will get to know our staff, systems and whom to deal with to solve IT issues.
Client satisfaction
Something we monitor very closely is client satisfaction. We value all your feedback, and we proactively ask you for it. We expect nothing less than 100% satisfaction. If necessary, we will dispatch a team leader or senior staff member to ensure the problem has been resolved to your satisfaction. We proactively aim to put things right and we go the extra mile to do so.
Our Expertise in all things IT
We value education and support our engineers training paths. Our goal is to develop their career plans, targets, goals and qualifications because it benefits us as a company and you as a client.

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We encourage our team to dive into everything tech. Our team members love technology and will go beyond the call of duty to help you get your tech working. Our more experienced engineers have also embraced teaching our apprentices and first-line staff how to solve more complex problems, so they too become skilled IT Support team members.

Getting IT support from Technical Outsource is easy

1. First, get in touch. Get in touch online using our quick and easy form or give us a call on 010 500 4820
2. Next, we will visit you and get to know you, your business and your business goals so we can pick a package that suits you.
3. Finally, we will deliver the results. You’ll have access to our IT Support Company from day one. We’ll do reviews with you regularly to ensure you’re getting what you need from us.
Get in touch. We’re standing by.